My Samsung Galaxy s* is a piece of ****. Sprint...
A Samsung customer review by GetHuman user ~ohiopanda from November 27th, 2017
Background on ~ohiopanda's case
GetHuman: ~ohiopanda - can you tell our other Samsung customers when your case took place?
~ohiopanda: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~ohiopanda a list of common Samsung problems)
~ohiopanda: "Complaint" was why I was trying to call.
~ohiopanda's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ohiopanda: My Samsung Galaxy s* is a piece of ****. Sprint has told me they can't replace it. So I tried calling Samsung.. they told me the only thing I can do is to send in my phone for a repair to Samsung and she wasn't able to provide another phone for me to use in the meantime even though I need my phone for my job. I then asked her how long it would take. She answered with * weeks. That's when I hung up. I am very upset with Samsung and will never buy any of their products again.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~ohiopanda: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ohiopanda: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~ohiopanda: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~ohiopanda: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ohiopanda taken from his Samsung customer service problem that occurred on November 25th, 2017.