Samsung: terrible thought i had an apt it was only a dat...
A Samsung customer review by GetHuman user ~annoyed customer from November 23rd, 2017
Background on ~annoyed customer's case
GetHuman: ~annoyed customer - can you tell our other Samsung customers when your case took place?
~annoyed customer: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed customer a list of common Samsung problems)
~annoyed customer: "Complaint" was why I was trying to call.
~annoyed customer's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed customer: terrible thought i had an apt it was only a date repair co didn't call for actual apt. had them twice didn't nothing. *bad service, nobody knows anything! disconnect you ot put you on hold. *samsung warranty service the worst, ice maker does not work , less than * months old, freezing up! *will recommand samsung!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~annoyed customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed customer: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~annoyed customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~annoyed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed customer taken from his Samsung customer service problem that occurred on November 14th, 2017.