Samsung: No support for phone bought in Thailand. Gave m...
A Samsung customer review by GetHuman user ~Dan in Bangkok from November 19th, 2017
Background on ~Dan in Bangkok's case
GetHuman: ~Dan in Bangkok - can you tell our other Samsung customers when your case took place?
~Dan in Bangkok: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Dan in Bangkok a list of common Samsung problems)
~Dan in Bangkok: "Warranty claim" was why I was trying to call.
~Dan in Bangkok's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dan in Bangkok: No support for phone bought in Thailand. Gave me link to web site to find support. Web sight doesn't work ( for any country). Gave me phone number that doesn't work. No matter how much I search, I can't find phone or chat support for phone bought outside USA
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Dan in Bangkok: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dan in Bangkok: I'd give them a three out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Dan in Bangkok: For that I would say four out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Dan in Bangkok: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dan in Bangkok taken from his Samsung customer service problem that occurred on November 10th, 2017.