Samsung: Worst ever customer service. I talked to * peo...
A Samsung customer review by GetHuman user ~suli from November 27th, 2017
Background on ~suli's case
GetHuman: ~suli - can you tell our other Samsung customers when your case took place?
~suli: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~suli a list of common Samsung problems)
~suli: "Where to buy" was why I was trying to call.
~suli's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~suli: Worst ever customer service. I talked to * people and got * different answers and had to start from the beginning every time. So frustrating. If you can make great products why can't you service them? TERRIBLE, TERRIBLE (what passes for) SERVICE. *P.S. Never did get an answer!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~suli: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~suli: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~suli: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~suli: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~suli taken from his Samsung customer service problem that occurred on November 24th, 2017.