San Diego Gas and Electric (SDG&E): All I needed was a temporary shut off for const...
A San Diego Gas and Electric (SDG&E) customer review by GetHuman user ~Jacck from November 24th, 2017
Background on ~Jacck's case
GetHuman: ~Jacck - can you tell our other San Diego Gas and Electric (SDG&E) customers when your case took place?
~Jacck: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to San Diego Gas and Electric (SDG&E), and if so, how?
GetHuman: And which of these common San Diego Gas and Electric (SDG&E) customer issues best describes the reason you wanted to talk to them?
(Shows ~Jacck a list of common San Diego Gas and Electric (SDG&E) problems)
~Jacck: "Meter reading" was why I was trying to call.
~Jacck's review of San Diego Gas and Electric (SDG&E) customer service
GetHuman: So how would you sum up your experience for GetHuman's San Diego Gas and Electric (SDG&E) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jacck: All I needed was a temporary shut off for construction work. don't SDGE do this for fumigation of properties on a regular basis? I was told they don't provide this service! I told them to switch the gas off, they said they would turn it off on Thursday and send me my final bill,I told them I wanted it turned back on after the Gas line was moved, they said I would have to call back, whatever! They didn't come out Thursday so I called again Friday, they then said they do turn off the gas temporarily and she would send someone out Friday, Nobody came! I now have construction work grind to a standstill costing us money. So now I call again Monday, go through the same conversation again. Now I am waiting again for the elusive Gas man.
GetHuman: Let's quantify your experience contacting San Diego Gas and Electric (SDG&E). On a scale of 1 to 5, how easy is it go get help on a San Diego Gas and Electric (SDG&E) problem?
~Jacck: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jacck: I'd give them a three out of five on communication.
GetHuman: And what about San Diego Gas and Electric (SDG&E)'s ability to quickly and effectively address your problem?
~Jacck: For that I would say five out of five.
GetHuman: And finally- any advice for other San Diego Gas and Electric (SDG&E) customers?
~Jacck: Call them early in the day or late. Don't forget any personal or account information you might need for San Diego Gas and Electric (SDG&E) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jacck taken from his San Diego Gas and Electric (SDG&E) customer service problem that occurred on November 19th, 2017.