San Diego Gas and Electric (SDG&E): Recorded prompter did not understand either me...
A San Diego Gas and Electric (SDG&E) customer review by GetHuman user ~RagCat from November 23rd, 2017
Background on ~RagCat's case
GetHuman: ~RagCat - can you tell our other San Diego Gas and Electric (SDG&E) customers when your case took place?
~RagCat: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to San Diego Gas and Electric (SDG&E), and if so, how?
GetHuman: And which of these common San Diego Gas and Electric (SDG&E) customer issues best describes the reason you wanted to talk to them?
(Shows ~RagCat a list of common San Diego Gas and Electric (SDG&E) problems)
~RagCat: "Meter reading" was why I was trying to call.
~RagCat's review of San Diego Gas and Electric (SDG&E) customer service
GetHuman: So how would you sum up your experience for GetHuman's San Diego Gas and Electric (SDG&E) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RagCat: Recorded prompter did not understand either me or the correct number when pushed. I pushed the * * really fast and defeated the prompter and the call was great there after.
GetHuman: Let's quantify your experience contacting San Diego Gas and Electric (SDG&E). On a scale of 1 to 5, how easy is it go get help on a San Diego Gas and Electric (SDG&E) problem?
~RagCat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RagCat: I'd give them a three out of five on communication.
GetHuman: And what about San Diego Gas and Electric (SDG&E)'s ability to quickly and effectively address your problem?
~RagCat: For that I would say five out of five.
GetHuman: And finally- any advice for other San Diego Gas and Electric (SDG&E) customers?
~RagCat: Call them early in the day or late. Don't forget any personal or account information you might need for San Diego Gas and Electric (SDG&E) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RagCat taken from his San Diego Gas and Electric (SDG&E) customer service problem that occurred on November 16th, 2017.