San Diego Gas and Electric (SDG&E): The lady named Amy from the Kearny Mesa locatio...
A San Diego Gas and Electric (SDG&E) customer review by GetHuman user ~grievingcustomer from November 23rd, 2017
Background on ~grievingcustomer's case
GetHuman: ~grievingcustomer - can you tell our other San Diego Gas and Electric (SDG&E) customers when your case took place?
~grievingcustomer: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to San Diego Gas and Electric (SDG&E), and if so, how?
GetHuman: And which of these common San Diego Gas and Electric (SDG&E) customer issues best describes the reason you wanted to talk to them?
(Shows ~grievingcustomer a list of common San Diego Gas and Electric (SDG&E) problems)
~grievingcustomer: "Meter reading" was why I was trying to call.
~grievingcustomer's review of San Diego Gas and Electric (SDG&E) customer service
GetHuman: So how would you sum up your experience for GetHuman's San Diego Gas and Electric (SDG&E) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grievingcustomer: The lady named Amy from the Kearny Mesa location started out polite, but by the second sentence she would not stop to listen. She persisted in talking over me. I started to get upset and relayed that a family member had just died. She was unable to find a supervisor to take care of resetting the password on the email account. By the time the supervisor called me back, I was too distraught to take care of anything. I feel that SDGE was insensitive to my needs and too rigid in their email rules. Amy insisted that I was asking for personal information, which was incorrect. I asked for a procedure to occur, that being resetting the email so the account could have one more try at the password. Geese, everyone forgets their password! I felt this customer service was ridiculously unfair to a faithful customer of ** plus years.
GetHuman: Let's quantify your experience contacting San Diego Gas and Electric (SDG&E). On a scale of 1 to 5, how easy is it go get help on a San Diego Gas and Electric (SDG&E) problem?
~grievingcustomer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grievingcustomer: I'd give them a five out of five on communication.
GetHuman: And what about San Diego Gas and Electric (SDG&E)'s ability to quickly and effectively address your problem?
~grievingcustomer: For that I would say five out of five.
GetHuman: And finally- any advice for other San Diego Gas and Electric (SDG&E) customers?
~grievingcustomer: Call them early in the day or late. Don't forget any personal or account information you might need for San Diego Gas and Electric (SDG&E) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grievingcustomer taken from his San Diego Gas and Electric (SDG&E) customer service problem that occurred on November 18th, 2017.