San Diego Gas and Electric (SDG&E): I called because a neighbor in the apartment co...

A San Diego Gas and Electric (SDG&E) customer review by GetHuman user GetHuman-367334 from November 20th, 2017

Background on GetHuman-367334's case

GetHuman: GetHuman-367334 - can you tell our other San Diego Gas and Electric (SDG&E) customers when your case took place?
GetHuman-367334: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to San Diego Gas and Electric (SDG&E), and if so, how?
GetHuman-367334: I used the 800-411-7343 number I found for on the GetHuman San Diego Gas and Electric (SDG&E) customer phone number page I was on: San Diego Gas and Electric (SDG&E) Customer Service Phone Number
GetHuman: And which of these common San Diego Gas and Electric (SDG&E) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-367334 a list of common San Diego Gas and Electric (SDG&E) problems)
GetHuman-367334: "Meter reading" was why I was trying to call.

GetHuman-367334's review of San Diego Gas and Electric (SDG&E) customer service

GetHuman: So how would you sum up your experience for GetHuman's San Diego Gas and Electric (SDG&E) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-367334: I called because a neighbor in the apartment complex, I live in is using inappropriate power cords outside to get power to his apartment, and I am concerned about the safety.His gas and electric has been turned off. I am disabled, and very concerned, for my safety, in case of fire. They said they would send someone out, then called back ** minutes later, saying they weren't sending anyone out, to call the police. It's an electricity problem, not a legal problem. SDG&E showed me they have no concern for people! It galls me that I pay them, for my electricity!
GetHuman: Let's quantify your experience contacting San Diego Gas and Electric (SDG&E). On a scale of 1 to 5, how easy is it go get help on a San Diego Gas and Electric (SDG&E) problem?
GetHuman-367334: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-367334: I'd give them a five out of five on communication.
GetHuman: And what about San Diego Gas and Electric (SDG&E)'s ability to quickly and effectively address your problem?
GetHuman-367334: For that I would say five out of five.
GetHuman: And finally- any advice for other San Diego Gas and Electric (SDG&E) customers?
GetHuman-367334: Call them early in the day or late. Don't forget any personal or account information you might need for San Diego Gas and Electric (SDG&E) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-367334 taken from his San Diego Gas and Electric (SDG&E) customer service problem that occurred on November 16th, 2017.

San Diego Gas and Electric (SDG&E)

5.00 of 5 stars | 17 reviews

GetHuman-367334's San Diego Gas and Electric (SDG&E) Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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