Sears: our Kenmore broke and the first repairman said...
A Sears customer review by GetHuman user ~michael perrucci from November 15th, 2017
Background on ~michael perrucci's case
GetHuman: ~michael perrucci - can you tell our other Sears customers when your case took place?
~michael perrucci: Sure. It was morning, on November 6th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~michael perrucci a list of common Sears problems)
~michael perrucci: "Overcharge/Strange charge" was why I was trying to call.
~michael perrucci's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~michael perrucci: our Kenmore broke and the first repairman said that the part needed to be replaced could not be because some other repairperson must have taken the part out of his truck, so he had to order the part and come back * days later, after the *nd visit and supposedly the repair, it lasted * days before the same problem happened. I called explaining that it had taken us * weeks between the first call and repair and now it was down again, they said we had to wait untilo next week and I explained we were going on vacation and needed to wash the summer clothes and we would not be here next week and could they come out this week, they said no, I asked for Supervisor-they came back on and said he was busy with other customer, I said I would wait, after ** minutes of waitng the music stopped and Sears hung up on me with out speaking to me. Great company-you have got to be kidding-Lambert should fire someone running so called service.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~michael perrucci: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~michael perrucci: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~michael perrucci: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~michael perrucci: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~michael perrucci taken from his Sears customer service problem that occurred on November 6th, 2017.