Seterus Inc.: After a horrible * weeks of not being able to g...
A Seterus Inc. customer review by GetHuman user ~Four Horses from November 21st, 2017
Background on ~Four Horses's case
GetHuman: ~Four Horses - can you tell our other Seterus Inc. customers when your case took place?
~Four Horses: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Seterus Inc., and if so, how?
GetHuman: And which of these common Seterus Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Four Horses a list of common Seterus Inc. problems)
~Four Horses: "Overcharge/Strange charge" was why I was trying to call.
~Four Horses's review of Seterus Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Seterus Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Four Horses: After a horrible * weeks of not being able to get their website to let me signup for auto pay, of it telling me my account number didn't exist, a live person signed me up and helped me out. Now that things are fixed I feel like I should move their rating up a notch.
GetHuman: Let's quantify your experience contacting Seterus Inc.. On a scale of 1 to 5, how easy is it go get help on a Seterus Inc. problem?
~Four Horses: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Four Horses: I'd give them a two out of five on communication.
GetHuman: And what about Seterus Inc.'s ability to quickly and effectively address your problem?
~Four Horses: For that I would say five out of five.
GetHuman: And finally- any advice for other Seterus Inc. customers?
~Four Horses: Call them early in the day or late. Don't forget any personal or account information you might need for Seterus Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Four Horses taken from his Seterus Inc. customer service problem that occurred on November 14th, 2017.