Seterus Inc.: I have contacted Seterus at least * times to te...
A Seterus Inc. customer review by GetHuman user ~DBN from November 21st, 2017
Background on ~DBN's case
GetHuman: ~DBN - can you tell our other Seterus Inc. customers when your case took place?
~DBN: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Seterus Inc., and if so, how?
GetHuman: And which of these common Seterus Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~DBN a list of common Seterus Inc. problems)
~DBN: "Repayment question" was why I was trying to call.
~DBN's review of Seterus Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Seterus Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DBN: I have contacted Seterus at least * times to tell them that I cannot access my account on line. It continues to take me to Homeowner's Assistance. Each time I talk to a polite and seemingly helpful customer service rep but the problem remains unresolved. Each time I am told to wait ** hours and to try again but nothing happens. One of the reps said several people are experiencing this and that they are up to date on resolving this issue but the problem remains!! How can this get resolved?????
GetHuman: Let's quantify your experience contacting Seterus Inc.. On a scale of 1 to 5, how easy is it go get help on a Seterus Inc. problem?
~DBN: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DBN: I'd give them a one out of five on communication.
GetHuman: And what about Seterus Inc.'s ability to quickly and effectively address your problem?
~DBN: For that I would say four out of five.
GetHuman: And finally- any advice for other Seterus Inc. customers?
~DBN: Call them early in the day or late. Don't forget any personal or account information you might need for Seterus Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DBN taken from his Seterus Inc. customer service problem that occurred on November 18th, 2017.