Seterus Inc.: Wait time was indefinite as I was not able to s...
A Seterus Inc. customer review by GetHuman user GetHuman-131994 from November 23rd, 2017
Background on GetHuman-131994's case
GetHuman: GetHuman-131994 - can you tell our other Seterus Inc. customers when your case took place?
GetHuman-131994: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Seterus Inc., and if so, how?
GetHuman: And which of these common Seterus Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-131994 a list of common Seterus Inc. problems)
GetHuman-131994: "Eligibility question" was why I was trying to call.
GetHuman-131994's review of Seterus Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Seterus Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-131994: Wait time was indefinite as I was not able to speak to anything other than a automated system. I am a newly transferred loan but I do not have my loan number. The website says to call customer service, but when you call, they want your loan number. Even using my social security number does not get me a human. My loan is due by the **th. I can't stand this company already!
GetHuman: Let's quantify your experience contacting Seterus Inc.. On a scale of 1 to 5, how easy is it go get help on a Seterus Inc. problem?
GetHuman-131994: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-131994: I'd give them a four out of five on communication.
GetHuman: And what about Seterus Inc.'s ability to quickly and effectively address your problem?
GetHuman-131994: For that I would say three out of five.
GetHuman: And finally- any advice for other Seterus Inc. customers?
GetHuman-131994: Call them early in the day or late. Don't forget any personal or account information you might need for Seterus Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-131994 taken from his Seterus Inc. customer service problem that occurred on November 14th, 2017.