Sherwin-Williams: Charlie of customer service was GREAT! listen...

A Sherwin-Williams customer review by GetHuman user GetHuman-302518 from November 19th, 2017

Background on GetHuman-302518's case

GetHuman: GetHuman-302518 - can you tell our other Sherwin-Williams customers when your case took place?
GetHuman-302518: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Sherwin-Williams, and if so, how?
GetHuman-302518: I used the 800-474-3794 number I found for on the GetHuman Sherwin-Williams customer phone number page I was on: Sherwin-Williams Customer Service Phone Number
GetHuman: And which of these common Sherwin-Williams customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-302518 a list of common Sherwin-Williams problems)
GetHuman-302518: "Complaint" was why I was trying to call.

GetHuman-302518's review of Sherwin-Williams customer service

GetHuman: So how would you sum up your experience for GetHuman's Sherwin-Williams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-302518: Charlie of customer service was GREAT! listen * looked into my ? and i was satisfied w*SOLUTION! THANK U CHARLIE!!
GetHuman: Let's quantify your experience contacting Sherwin-Williams. On a scale of 1 to 5, how easy is it go get help on a Sherwin-Williams problem?
GetHuman-302518: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-302518: I'd give them a three out of five on communication.
GetHuman: And what about Sherwin-Williams's ability to quickly and effectively address your problem?
GetHuman-302518: For that I would say one out of five.
GetHuman: And finally- any advice for other Sherwin-Williams customers?
GetHuman-302518: Call them early in the day or late. Don't forget any personal or account information you might need for Sherwin-Williams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-302518 taken from his Sherwin-Williams customer service problem that occurred on November 17th, 2017.


1.00 of 5 stars | 13 reviews

GetHuman-302518's Sherwin-Williams Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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