Sherwin-Williams: problems with my paint

A Sherwin-Williams customer review by GetHuman user GetHuman-donnaras from December 7th, 2017

Background on GetHuman-donnaras's case

GetHuman: GetHuman-donnaras - can you tell our other Sherwin-Williams customers when your case took place?
GetHuman-donnaras: Yeah. It was evening, on November 27th.
GetHuman: Did you reach out to Sherwin-Williams, and if so, how?
GetHuman-donnaras: I used the 800-474-3794 number I found for on the GetHuman Sherwin-Williams customer phone number page I was on: Sherwin-Williams Customer Service Phone Number
GetHuman: And which of these common Sherwin-Williams customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-donnaras a list of common Sherwin-Williams problems)
GetHuman-donnaras: "Technical support" was why I was trying to call.

GetHuman-donnaras's review of Sherwin-Williams customer service

GetHuman: So how would you sum up your experience for GetHuman's Sherwin-Williams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-donnaras: problems with my paint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-donnaras: The smell of the painted room after one week is the same as the first coat first day what should I do is the paint not good? and how can I fix it?
GetHuman: Let's quantify your experience contacting Sherwin-Williams. On a scale of 1 to 5, how easy is it go get help on a Sherwin-Williams problem?
GetHuman-donnaras: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-donnaras: I'd give them a two out of five on communication.
GetHuman: And what about Sherwin-Williams's ability to quickly and effectively address your problem?
GetHuman-donnaras: For that I would say one out of five.
GetHuman: And finally- any advice for other Sherwin-Williams customers?
GetHuman-donnaras: Call them early in the day or late. Don't forget any personal or account information you might need for Sherwin-Williams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-donnaras taken from his Sherwin-Williams customer service problem that occurred on November 27th, 2017.


1.00 of 5 stars | 13 reviews

GetHuman-donnaras's Sherwin-Williams Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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