Sherwin-Williams: This situation has happened to me now several t...

A Sherwin-Williams customer review by GetHuman user ~Kay from November 27th, 2017

Background on ~Kay's case

GetHuman: ~Kay - can you tell our other Sherwin-Williams customers when your case took place?
~Kay: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Sherwin-Williams, and if so, how?
~Kay: I used the 800-474-3794 number I found for on the GetHuman Sherwin-Williams customer phone number page I was on: Sherwin-Williams Customer Service Phone Number
GetHuman: And which of these common Sherwin-Williams customer issues best describes the reason you wanted to talk to them?
(Shows ~Kay a list of common Sherwin-Williams problems)
~Kay: "Technical support" was why I was trying to call.

~Kay's review of Sherwin-Williams customer service

GetHuman: So how would you sum up your experience for GetHuman's Sherwin-Williams customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kay: This situation has happened to me now several times over the past five years. I go up to the counter--wait, wait, wait, wait, wait...without getting any greeting or acknowledgement. Another customer comes in, goes to the counter and an employee comes out from the back with "can I ring you up?" I interjected that several of us had been waiting for quite some time. He responded with "Well do you mind if I ring her up?" Hmmmm... what choice do I have without sounding like a jerk? Another employee came out and started talking to another customer who had just recently come to the counter so I left. Isn't there a basic "cue" order that employees should be following? Customers should not be expected to monitor this.
GetHuman: Let's quantify your experience contacting Sherwin-Williams. On a scale of 1 to 5, how easy is it go get help on a Sherwin-Williams problem?
~Kay: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kay: I'd give them a one out of five on communication.
GetHuman: And what about Sherwin-Williams's ability to quickly and effectively address your problem?
~Kay: For that I would say three out of five.
GetHuman: And finally- any advice for other Sherwin-Williams customers?
~Kay: Call them early in the day or late. Don't forget any personal or account information you might need for Sherwin-Williams to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kay taken from his Sherwin-Williams customer service problem that occurred on November 24th, 2017.


1.00 of 5 stars | 13 reviews

~Kay's Sherwin-Williams Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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