Shortline Bus, Coach USA: I fly often and used to use CoachUSA to travel...

A Shortline Bus, Coach USA customer review by GetHuman user ~Kashinia from November 25th, 2017

Background on ~Kashinia's case

GetHuman: ~Kashinia - can you tell our other Shortline Bus, Coach USA customers when your case took place?
~Kashinia: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Shortline Bus, Coach USA, and if so, how?
~Kashinia: I used the 201-529-3666 number I found for on the GetHuman Shortline Bus, Coach USA customer phone number page I was on: Shortline Bus, Coach USA Customer Service Phone Number
GetHuman: And which of these common Shortline Bus, Coach USA customer issues best describes the reason you wanted to talk to them?
Shows ~Kashinia a list of common Shortline Bus, Coach USA problems
~Kashinia: "Change booking" was why I was trying to call.

~Kashinia's review of Shortline Bus, Coach USA customer service

GetHuman: So how would you sum up your experience for GetHuman's Shortline Bus, Coach USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kashinia: I fly often and used to use CoachUSA to travel between Chicago O'Hare Airport and South Bend, IN when the trains weren't running. If you're looking to travel between these two cities, I would highly recommend taking the blue line from the airport to a train station (Millennium Station or Union Station) and taking either the South Shore Line or Amtrak east. South Shore Line is a very reliable train service that is always on time (unlike Coach USA) and this alternative trip will take around the same time for *** of the cost. **The reason I will never ride Coach USA again is because one day, they refused to recognize my ticket and that was when I experienced THE WORST CUSTOMER SERVICE EVER. I've been delayed and rerouted often by airlines, which is always frustrating, but never have I been blamed for not being able to reach my destination on time.**I had two confirmation emails, a printed out ticket, and an online bank statement verifying that they had indeed charged me $** for their serv
GetHuman: Let's quantify your experience contacting Shortline Bus, Coach USA. On a scale of 1 to 5, how easy is it go get help on a Shortline Bus, Coach USA problem?
~Kashinia: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kashinia: I'd give them a two out of five on communication.
GetHuman: And what about Shortline Bus, Coach USA's ability to quickly and effectively address your problem?
~Kashinia: For that I would say three out of five.
GetHuman: And finally- any advice for other Shortline Bus, Coach USA customers?
~Kashinia: Call them early in the day or late. Don't forget any personal or account information you might need for Shortline Bus, Coach USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kashinia taken from his Shortline Bus, Coach USA customer service problem that occurred on November 22nd, 2017.

Shortline Bus, Coach USA

3.67 of 5 stars | 16 reviews
Shortline Bus, Coach USA ReviewsShortline Bus, Coach USA's Phone NumberAll Shortline Bus, Coach USA contact infoGeneral Shortline Bus, Coach USA customer service info
~Kashinia's Shortline Bus, Coach USA Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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