Shortline Bus, Coach USA: I made a complaint about how filthy the Tappan...

A Shortline Bus, Coach USA customer review by GetHuman user ~Matt from November 6th, 2017

Background on ~Matt's case

GetHuman: ~Matt - can you tell our other Shortline Bus, Coach USA customers when your case took place?
~Matt: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Shortline Bus, Coach USA, and if so, how?
~Matt: I used the 201-529-3666 number I found for on the GetHuman Shortline Bus, Coach USA customer phone number page I was on: Shortline Bus, Coach USA Customer Service Phone Number
GetHuman: And which of these common Shortline Bus, Coach USA customer issues best describes the reason you wanted to talk to them?
(Shows ~Matt a list of common Shortline Bus, Coach USA problems)
~Matt: "Overcharge/Strange charge" was why I was trying to call.

~Matt's review of Shortline Bus, Coach USA customer service

GetHuman: So how would you sum up your experience for GetHuman's Shortline Bus, Coach USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Matt: I made a complaint about how filthy the Tappan Zee bus was to some guy who was the head of operations (harve?) - he was the rudest SOB I've ever spoken to you. He said the buses were very clean and maintained each night - HA! I purposely left a wad of paper towel in the corner of latrine - it's been there a week. I thought Rockland County got another carrier to take over these runs.
GetHuman: Let's quantify your experience contacting Shortline Bus, Coach USA. On a scale of 1 to 5, how easy is it go get help on a Shortline Bus, Coach USA problem?
~Matt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Matt: I'd give them a four out of five on communication.
GetHuman: And what about Shortline Bus, Coach USA's ability to quickly and effectively address your problem?
~Matt: For that I would say five out of five.
GetHuman: And finally- any advice for other Shortline Bus, Coach USA customers?
~Matt: Call them early in the day or late. Don't forget any personal or account information you might need for Shortline Bus, Coach USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Matt taken from his Shortline Bus, Coach USA customer service problem that occurred on November 3rd, 2017.

Shortline Bus, Coach USA

3.67 of 5 stars | 16 reviews

~Matt's Shortline Bus, Coach USA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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