Simple Mobile: After offering ILD calls,their agreement clearl...
A Simple Mobile customer review by GetHuman user ~Wistu from November 13th, 2017
Background on ~Wistu's case
GetHuman: ~Wistu - can you tell our other Simple Mobile customers when your case took place?
~Wistu: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Wistu a list of common Simple Mobile problems)
~Wistu: "Lower my bill" was why I was trying to call.
~Wistu's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wistu: After offering ILD calls,their agreement clearly shows wireless and landlines,paid the money and all of the sudden there are no calls to wireless,costumer service would not help just told me that i paid for it and i shoulda call someone else.*Stay away.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Wistu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wistu: I'd give them a one out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Wistu: For that I would say five out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Wistu: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wistu taken from his Simple Mobile customer service problem that occurred on November 12th, 2017.