I signed up for simple mobile after reading wha...
A Simple Mobile customer review by GetHuman user ~historymansam from October 31st, 2017
Background on ~historymansam's case
GetHuman: ~historymansam - can you tell our other Simple Mobile customers when your case took place?
~historymansam: Yes. It was morning, on October 30th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~historymansam a list of common Simple Mobile problems)
~historymansam: "Lost or Stolen Phone" was why I was trying to call.
~historymansam's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~historymansam: I signed up for simple mobile after reading what they had to offer., I signed up for the $**.** and read that I had to call customer service to port my telephone number to simple mobile, here is where the nightmare started,*.It takes ** min or more (everytime) to get customer service. *.No return commnications at all, after waiting * days and services not ported I called back and was told it did not go through, like I said a nightmare * days later,* customer service and * supervisers still no phone service and got hung up on., im going crazy and think that I will just stay with virgin before you use these guys call * *** ***-**** and see for your self how long you will have to wait to get anything done. THESES GUYS ****.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~historymansam: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~historymansam: I'd give them a one out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~historymansam: For that I would say four out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~historymansam: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~historymansam taken from his Simple Mobile customer service problem that occurred on October 30th, 2017.