Skrill: The agent left me waiting ** minutes on the pho...
A Skrill customer review by GetHuman user ~mateja from November 28th, 2017
Background on ~mateja's case
GetHuman: ~mateja - can you tell our other Skrill customers when your case took place?
~mateja: Yup. It was evening, on November 25th.
GetHuman: Did you reach out to Skrill, and if so, how?
GetHuman: And which of these common Skrill customer issues best describes the reason you wanted to talk to them?
(Shows ~mateja a list of common Skrill problems)
~mateja: "Recover Account" was why I was trying to call.
~mateja's review of Skrill customer service
GetHuman: So how would you sum up your experience for GetHuman's Skrill customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mateja: The agent left me waiting ** minutes on the phone without any reply. What kind of service is this??!
GetHuman: Let's quantify your experience contacting Skrill. On a scale of 1 to 5, how easy is it go get help on a Skrill problem?
~mateja: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mateja: I'd give them a four out of five on communication.
GetHuman: And what about Skrill's ability to quickly and effectively address your problem?
~mateja: For that I would say three out of five.
GetHuman: And finally- any advice for other Skrill customers?
~mateja: Call them early in the day or late. Don't forget any personal or account information you might need for Skrill to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mateja taken from his Skrill customer service problem that occurred on November 25th, 2017.