Been trying to cancel sky talk for * weeks even...
A Sky customer review by GetHuman user GetHuman-333604 from October 27th, 2017
Background on GetHuman-333604's case
GetHuman: GetHuman-333604 - can you tell our other Sky customers when your case took place?
GetHuman-333604: Yes. It was evening, on October 23rd.
GetHuman: Did you reach out to Sky, and if so, how?
GetHuman: And which of these common Sky customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-333604 a list of common Sky problems)
GetHuman-333604: "Update Account Info" was why I was trying to call.
GetHuman-333604's review of Sky customer service
GetHuman: So how would you sum up your experience for GetHuman's Sky customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-333604: Been trying to cancel sky talk for * weeks even after being told it has been cancelled * times it is still active at my old address and i cancelled within cooling of period all they did was give ma a ten pound credit and stiil not sorted problem
GetHuman: Let's quantify your experience contacting Sky. On a scale of 1 to 5, how easy is it go get help on a Sky problem?
GetHuman-333604: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-333604: I'd give them a four out of five on communication.
GetHuman: And what about Sky's ability to quickly and effectively address your problem?
GetHuman-333604: For that I would say five out of five.
GetHuman: And finally- any advice for other Sky customers?
GetHuman-333604: Call them early in the day or late. Don't forget any personal or account information you might need for Sky to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-333604 taken from his Sky customer service problem that occurred on October 23rd, 2017.