had sky talk unlimited without warning or reaso...
A Sky customer review by GetHuman user ~jeepers from November 2nd, 2017
Background on ~jeepers's case
GetHuman: ~jeepers - can you tell our other Sky customers when your case took place?
~jeepers: Yes I can. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Sky, and if so, how?
GetHuman: And which of these common Sky customer issues best describes the reason you wanted to talk to them?
(Shows ~jeepers a list of common Sky problems)
~jeepers: "Update Account Info" was why I was trying to call.
~jeepers's review of Sky customer service
GetHuman: So how would you sum up your experience for GetHuman's Sky customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jeepers: had sky talk unlimited without warning or reason they removed it and replaced it with sky talk freetime even tho i had already paid the bill in advance they removed it mid billling period and are now trying to bill mme for the resulting calls due to thir system error as they call it. they can go hop. i thank all thats holy i never got line rental with them and will cancel all services with them and go with freesat instead. morons.
GetHuman: Let's quantify your experience contacting Sky. On a scale of 1 to 5, how easy is it go get help on a Sky problem?
~jeepers: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jeepers: I'd give them a three out of five on communication.
GetHuman: And what about Sky's ability to quickly and effectively address your problem?
~jeepers: For that I would say two out of five.
GetHuman: And finally- any advice for other Sky customers?
~jeepers: Call them early in the day or late. Don't forget any personal or account information you might need for Sky to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jeepers taken from his Sky customer service problem that occurred on October 29th, 2017.