Solarcovers.com: Customer service is not their focus. This compa...
A Solarcovers.com customer review by GetHuman user ~neda from November 22nd, 2017
Background on ~neda's case
GetHuman: ~neda - can you tell our other Solarcovers.com customers when your case took place?
~neda: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Solarcovers.com, and if so, how?
GetHuman: And which of these common Solarcovers.com customer issues best describes the reason you wanted to talk to them?
(Shows ~neda a list of common Solarcovers.com problems)
~neda: "Track order" was why I was trying to call.
~neda's review of Solarcovers.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Solarcovers.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~neda: Customer service is not their focus. This company only cares about selling. I would never recommend buying from solarcovers.com
GetHuman: Let's quantify your experience contacting Solarcovers.com. On a scale of 1 to 5, how easy is it go get help on a Solarcovers.com problem?
~neda: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~neda: I'd give them a one out of five on communication.
GetHuman: And what about Solarcovers.com's ability to quickly and effectively address your problem?
~neda: For that I would say one out of five.
GetHuman: And finally- any advice for other Solarcovers.com customers?
~neda: Call them early in the day or late. Don't forget any personal or account information you might need for Solarcovers.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~neda taken from his Solarcovers.com customer service problem that occurred on November 12th, 2017.