Solarcovers.com: I purchased a reel that does not work. After tw...
A Solarcovers.com customer review by GetHuman user ~neda from November 22nd, 2017
Background on ~neda's case
GetHuman: ~neda - can you tell our other Solarcovers.com customers when your case took place?
~neda: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to Solarcovers.com, and if so, how?
GetHuman: And which of these common Solarcovers.com customer issues best describes the reason you wanted to talk to them?
(Shows ~neda a list of common Solarcovers.com problems)
~neda: "Change order" was why I was trying to call.
~neda's review of Solarcovers.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Solarcovers.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~neda: I purchased a reel that does not work. After two days of receiving it, I called only to be told I was being dishonest. The lady accused me of lying and when I asked her , why would I return it after two days if it works, she didn't have an answer. Now, * days later.. I'm still waiting for a manager to call.
GetHuman: Let's quantify your experience contacting Solarcovers.com. On a scale of 1 to 5, how easy is it go get help on a Solarcovers.com problem?
~neda: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~neda: I'd give them a two out of five on communication.
GetHuman: And what about Solarcovers.com's ability to quickly and effectively address your problem?
~neda: For that I would say one out of five.
GetHuman: And finally- any advice for other Solarcovers.com customers?
~neda: Call them early in the day or late. Don't forget any personal or account information you might need for Solarcovers.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~neda taken from his Solarcovers.com customer service problem that occurred on November 20th, 2017.