Solarcovers.com: This company *****. Cover on order for ** days...
A Solarcovers.com customer review by GetHuman user ~Apager from November 16th, 2017
Background on ~Apager's case
GetHuman: ~Apager - can you tell our other Solarcovers.com customers when your case took place?
~Apager: Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Solarcovers.com, and if so, how?
GetHuman: And which of these common Solarcovers.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Apager a list of common Solarcovers.com problems)
~Apager: "Complaint" was why I was trying to call.
~Apager's review of Solarcovers.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Solarcovers.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Apager: This company *****. Cover on order for ** days before it shipped. Tried to get a refund. No go. Was told cover shipped * days before when the tracking number states that is shipped the day we called the credit card comp. Unprofessional. No return calls. ** days later we still do not have a cover. Only a credit card charge and a tracking (bogus) number. Be aware!
GetHuman: Let's quantify your experience contacting Solarcovers.com. On a scale of 1 to 5, how easy is it go get help on a Solarcovers.com problem?
~Apager: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Apager: I'd give them a two out of five on communication.
GetHuman: And what about Solarcovers.com's ability to quickly and effectively address your problem?
~Apager: For that I would say three out of five.
GetHuman: And finally- any advice for other Solarcovers.com customers?
~Apager: Call them early in the day or late. Don't forget any personal or account information you might need for Solarcovers.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Apager taken from his Solarcovers.com customer service problem that occurred on November 7th, 2017.