Sony: Complete waste of time. It's like they want you...
A Sony customer review by GetHuman user GetHuman-135404 from November 25th, 2017
Background on GetHuman-135404's case
GetHuman: GetHuman-135404 - can you tell our other Sony customers when your case took place?
GetHuman-135404: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-135404 a list of common Sony problems)
GetHuman-135404: "Password Reset" was why I was trying to call.
GetHuman-135404's review of Sony customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-135404: Complete waste of time. It's like they want you to get pissed off and hang up. None of them listen, they all talk over you, refuse to answer anything but what is on their script, and out rite lie to customers
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
GetHuman-135404: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-135404: I'd give them a one out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
GetHuman-135404: For that I would say five out of five.
GetHuman: And finally- any advice for other Sony customers?
GetHuman-135404: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-135404 taken from his Sony customer service problem that occurred on November 16th, 2017.