Southern Connecticut Gas: they sent me * bills with * different amounts d...
A Southern Connecticut Gas customer review by GetHuman user ~fed up from November 22nd, 2017
Background on ~fed up's case
GetHuman: ~fed up - can you tell our other Southern Connecticut Gas customers when your case took place?
~fed up: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Southern Connecticut Gas, and if so, how?
GetHuman: And which of these common Southern Connecticut Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~fed up a list of common Southern Connecticut Gas problems)
~fed up: "Cancel service" was why I was trying to call.
~fed up's review of Southern Connecticut Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern Connecticut Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fed up: they sent me * bills with * different amounts due and * different due dates for the same month. after spending all day to get a live person, she had no explanation and said she would find out and call me back, never happened.So I called again, took all day and *nd person can't help either. what good is customer service if they can't answer questions?
GetHuman: Let's quantify your experience contacting Southern Connecticut Gas. On a scale of 1 to 5, how easy is it go get help on a Southern Connecticut Gas problem?
~fed up: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fed up: I'd give them a one out of five on communication.
GetHuman: And what about Southern Connecticut Gas's ability to quickly and effectively address your problem?
~fed up: For that I would say two out of five.
GetHuman: And finally- any advice for other Southern Connecticut Gas customers?
~fed up: Call them early in the day or late. Don't forget any personal or account information you might need for Southern Connecticut Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fed up taken from his Southern Connecticut Gas customer service problem that occurred on November 17th, 2017.