Southwest Airlines: Busy, Busy, Busy!! No matter what time I called...
A Southwest Airlines customer review by GetHuman user ~CJ Hoff from November 22nd, 2017
Background on ~CJ Hoff's case
GetHuman: ~CJ Hoff - can you tell our other Southwest Airlines customers when your case took place?
~CJ Hoff: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~CJ Hoff: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
Shows ~CJ Hoff a list of common Southwest Airlines problems
~CJ Hoff: "Change flight" was why I was trying to call.
~CJ Hoff's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CJ Hoff: Busy, Busy, Busy!! No matter what time I called, or how many times I called the line is busy. I seriously wonder if there is even live customer service available. So I email, and they respond to give them *-** days to meet my request, which was to call me, or I can call anytime at the phone no. that is always busy...HORRIBLE!! Very frustrated with this very low level of customer service
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~CJ Hoff: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CJ Hoff: I'd give them a four out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~CJ Hoff: For that I would say three out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~CJ Hoff: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CJ Hoff taken from his Southwest Airlines customer service problem that occurred on November 13th, 2017.
2.23 of 5 stars | 749 reviewsSouthwest Airlines ReviewsSouthwest Airlines's Phone NumberAll Southwest Airlines contact infoGeneral Southwest Airlines customer service info
~CJ Hoff's Southwest Airlines Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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