Sprint Corporate Care: i was charged for services and equipment i neve...
A Sprint Corporate Care customer review by GetHuman user GetHuman-314909 from November 27th, 2017
Background on GetHuman-314909's case
GetHuman: GetHuman-314909 - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-314909: Yes. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-314909 a list of common Sprint Corporate Care problems)
GetHuman-314909: "Warranty Claim" was why I was trying to call.
GetHuman-314909's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-314909: i was charged for services and equipment i never received. the corporate closed two accounts, but one account stayed open with an large ipad on it. i was charged **.** for a service we never had. i talked to at least ten customer service people. they all said they took care of the charges. it is the middle of may and i have not received any refunds.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-314909: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-314909: I'd give them a three out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-314909: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-314909: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-314909 taken from his Sprint Corporate Care customer service problem that occurred on November 26th, 2017.