Sprint: A customer service rep told me I was able to up...
A Sprint customer review by GetHuman user ~sprint ripped me off from November 8th, 2017
Background on ~sprint ripped me off's case
GetHuman: ~sprint ripped me off - can you tell our other Sprint customers when your case took place?
~sprint ripped me off: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~sprint ripped me off a list of common Sprint problems)
~sprint ripped me off: "Fraud" was why I was trying to call.
~sprint ripped me off's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sprint ripped me off: A customer service rep told me I was able to upgrade my phone if I extended my contract. they extended my contract on the phone and I was told to go into the store. They did NOT honer what I was told, even though they extended my contract.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~sprint ripped me off: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sprint ripped me off: I'd give them a three out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~sprint ripped me off: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~sprint ripped me off: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sprint ripped me off taken from his Sprint customer service problem that occurred on November 1st, 2017.