Sprint: Rudest people

A Sprint customer review by GetHuman user GetHuman-lapidar from November 29th, 2017

Background on GetHuman-lapidar's case

GetHuman: GetHuman-lapidar - can you tell our other Sprint customers when your case took place?
GetHuman-lapidar: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman-lapidar: I used the 888-211-4727 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lapidar a list of common Sprint problems)
GetHuman-lapidar: "Change plan" was why I was trying to call.

GetHuman-lapidar's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lapidar: Rudest people
GetHuman: Can you tell the rest of us a bit more from what happened on 11/19/17?
GetHuman-lapidar: To Sprint customer service:**I was in your Flagstaff, AZ store yesterday and I met the rudest people I have ever come across there is no reason for this b.s I wanted to activate a new phone and I was told contact customer service! And he*she walked off. I am going to stay with Sprint but it will be a cold day in you know where before I will ever go back to that branch
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
GetHuman-lapidar: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lapidar: I'd give them a four out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
GetHuman-lapidar: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint customers?
GetHuman-lapidar: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lapidar taken from his Sprint customer service problem that occurred on November 19th, 2017.


2.47 of 5 stars | 588 reviews

GetHuman-lapidar's Sprint Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sprint, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sprint in any way.

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