SquareTrade: AMAZING CUSTOMER SERVICE!! I filed a claim onli...
A SquareTrade customer review by GetHuman user ~Raj from November 25th, 2017
Background on ~Raj's case
GetHuman: ~Raj - can you tell our other SquareTrade customers when your case took place?
~Raj: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to SquareTrade, and if so, how?
GetHuman: And which of these common SquareTrade customer issues best describes the reason you wanted to talk to them?
(Shows ~Raj a list of common SquareTrade problems)
~Raj: "Issue with a claim" was why I was trying to call.
~Raj's review of SquareTrade customer service
GetHuman: So how would you sum up your experience for GetHuman's SquareTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Raj: AMAZING CUSTOMER SERVICE!! I filed a claim online - a detailed email with claim number and further instructions was sent. Once I sent the receipt my claim was approved and once I dropped the package at FedEx - once they scanned the shipping label I got an email from SquareTrade with my Amazon gift card - WOW that was amazing. I am now getting SquareTrade warranty for all my purchase and also having my friends do it.
GetHuman: Let's quantify your experience contacting SquareTrade. On a scale of 1 to 5, how easy is it go get help on a SquareTrade problem?
~Raj: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Raj: I'd give them a five out of five on communication.
GetHuman: And what about SquareTrade's ability to quickly and effectively address your problem?
~Raj: For that I would say four out of five.
GetHuman: And finally- any advice for other SquareTrade customers?
~Raj: Call them early in the day or late. Don't forget any personal or account information you might need for SquareTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Raj taken from his SquareTrade customer service problem that occurred on November 24th, 2017.