SquareTrade: Horrible experience. Called and was told if my...
A SquareTrade customer review by GetHuman user ~Galaxy S4 Review from November 26th, 2017
Background on ~Galaxy S4 Review's case
GetHuman: ~Galaxy S4 Review - can you tell our other SquareTrade customers when your case took place?
~Galaxy S4 Review: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to SquareTrade, and if so, how?
GetHuman: And which of these common SquareTrade customer issues best describes the reason you wanted to talk to them?
(Shows ~Galaxy S4 Review a list of common SquareTrade problems)
~Galaxy S4 Review: "Make a claim" was why I was trying to call.
~Galaxy S4 Review's review of SquareTrade customer service
GetHuman: So how would you sum up your experience for GetHuman's SquareTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Galaxy S4 Review: Horrible experience. Called and was told if my phone is mailed in, repair would happen on the next day and mail the phone out a day after it. *. Mailed phone on thursday morning*. Monday still have no email from Squaretrade confirming receipt.*. I called on Tuesday and was told phone just received Monday. FedEx tracking showed phone was received on Friday morning. Then Squaretrade said parts are ordered in. So even they promised a next day repair, due to my "special" circumstance, parts have to be ordered. Phone will be repaired by Friday.*. Wednesday received email said phone can't be fixed and I will be refund.*. Then on thursdday when I called to confirm the mailing address, I was told system made a mistake and i will be refund a less amount.*. Now is Saturday and I still have nothing back.*Terrible experience!
GetHuman: Let's quantify your experience contacting SquareTrade. On a scale of 1 to 5, how easy is it go get help on a SquareTrade problem?
~Galaxy S4 Review: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Galaxy S4 Review: I'd give them a five out of five on communication.
GetHuman: And what about SquareTrade's ability to quickly and effectively address your problem?
~Galaxy S4 Review: For that I would say five out of five.
GetHuman: And finally- any advice for other SquareTrade customers?
~Galaxy S4 Review: Call them early in the day or late. Don't forget any personal or account information you might need for SquareTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Galaxy S4 Review taken from his SquareTrade customer service problem that occurred on November 23rd, 2017.