SquareTrade: "Square Trade has been a lifesaver for me twice...
A SquareTrade customer review by GetHuman user ~78mitchell from November 26th, 2017
Background on ~78mitchell's case
GetHuman: ~78mitchell - can you tell our other SquareTrade customers when your case took place?
~78mitchell: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to SquareTrade, and if so, how?
GetHuman: And which of these common SquareTrade customer issues best describes the reason you wanted to talk to them?
(Shows ~78mitchell a list of common SquareTrade problems)
~78mitchell: "Make a claim" was why I was trying to call.
~78mitchell's review of SquareTrade customer service
GetHuman: So how would you sum up your experience for GetHuman's SquareTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~78mitchell: "Square Trade has been a lifesaver for me twice now! I live in a house with two kids * years and under, one dog and an admittedly butter-fingers me. Electronics in my house have a short life span, unfortunately, but Square Trade has been such a relief. You can handle your claim completely online or call if you prefer to talk to a person. In my case they sent me an amazon giftcard (the place I bought the tablet) for MORE than the amount I originally paid and I was able to replace it right away. The only time I recommend another plan is for your phone's insurance plan If you lose items like I do. I have had one phone stolen and am constantly backtracking to find it after I misplace it. Square trade wouldn't cover theft or loss. For the items that you are more worried about damage than loss, Square trade is less expensive and the way to go!
GetHuman: Let's quantify your experience contacting SquareTrade. On a scale of 1 to 5, how easy is it go get help on a SquareTrade problem?
~78mitchell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~78mitchell: I'd give them a two out of five on communication.
GetHuman: And what about SquareTrade's ability to quickly and effectively address your problem?
~78mitchell: For that I would say three out of five.
GetHuman: And finally- any advice for other SquareTrade customers?
~78mitchell: Call them early in the day or late. Don't forget any personal or account information you might need for SquareTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~78mitchell taken from his SquareTrade customer service problem that occurred on November 23rd, 2017.