SquareTrade: took a long time to get someone, but once I di...

A SquareTrade customer review by GetHuman user ~toby from November 23rd, 2017

Background on ~toby's case

GetHuman: ~toby - can you tell our other SquareTrade customers when your case took place?
~toby: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to SquareTrade, and if so, how?
~toby: I used the 877-927-7268 number I found for on the GetHuman SquareTrade customer phone number page I was on: SquareTrade Customer Service Phone Number
GetHuman: And which of these common SquareTrade customer issues best describes the reason you wanted to talk to them?
(Shows ~toby a list of common SquareTrade problems)
~toby: "Complaint" was why I was trying to call.

~toby's review of SquareTrade customer service

GetHuman: So how would you sum up your experience for GetHuman's SquareTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~toby: took a long time to get someone, but once I did, they were helpful, friendly spoke good English and took the time to help me out. Process was simple, fast and courteous.
GetHuman: Let's quantify your experience contacting SquareTrade. On a scale of 1 to 5, how easy is it go get help on a SquareTrade problem?
~toby: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~toby: I'd give them a five out of five on communication.
GetHuman: And what about SquareTrade's ability to quickly and effectively address your problem?
~toby: For that I would say four out of five.
GetHuman: And finally- any advice for other SquareTrade customers?
~toby: Call them early in the day or late. Don't forget any personal or account information you might need for SquareTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~toby taken from his SquareTrade customer service problem that occurred on November 21st, 2017.

SquareTrade

2.88 of 5 stars | 85 reviews

~toby's SquareTrade Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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