Star Wars: The Old Republic: Called with a Billing issue. Charged * times fo...
A Star Wars: The Old Republic customer review by GetHuman user ~Vultas from November 16th, 2017
Background on ~Vultas's case
GetHuman: ~Vultas - can you tell our other Star Wars: The Old Republic customers when your case took place?
~Vultas: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Star Wars: The Old Republic, and if so, how?
GetHuman: And which of these common Star Wars: The Old Republic customer issues best describes the reason you wanted to talk to them?
(Shows ~Vultas a list of common Star Wars: The Old Republic problems)
~Vultas: "Track order" was why I was trying to call.
~Vultas's review of Star Wars: The Old Republic customer service
GetHuman: So how would you sum up your experience for GetHuman's Star Wars: The Old Republic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vultas: Called with a Billing issue. Charged * times for my reacquiring subscription(And was never upgraded to subscriber). The guy at this Number told me they can't Handle anything billing related........Put me on hold for ** min and hung up. Called back. next agent did the exact same thing.
GetHuman: Let's quantify your experience contacting Star Wars: The Old Republic. On a scale of 1 to 5, how easy is it go get help on a Star Wars: The Old Republic problem?
~Vultas: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vultas: I'd give them a five out of five on communication.
GetHuman: And what about Star Wars: The Old Republic's ability to quickly and effectively address your problem?
~Vultas: For that I would say five out of five.
GetHuman: And finally- any advice for other Star Wars: The Old Republic customers?
~Vultas: Call them early in the day or late. Don't forget any personal or account information you might need for Star Wars: The Old Republic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vultas taken from his Star Wars: The Old Republic customer service problem that occurred on November 15th, 2017.