Star Wars: The Old Republic: stuck loading screen before character selection

A Star Wars: The Old Republic customer review by GetHuman user GetHuman47214 from December 7th, 2017

Background on GetHuman47214's case

GetHuman: GetHuman47214 - can you tell our other Star Wars: The Old Republic customers when your case took place?
GetHuman47214: Yes. It was evening, on December 5th.
GetHuman: Did you reach out to Star Wars: The Old Republic, and if so, how?
GetHuman47214: I used the 855-345-2186 number I found for on the GetHuman Star Wars: The Old Republic customer phone number page I was on: Star Wars: The Old Republic Customer Service Phone Number
GetHuman: And which of these common Star Wars: The Old Republic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman47214 a list of common Star Wars: The Old Republic problems)
GetHuman47214: "Technical support" was why I was trying to call.

GetHuman47214's review of Star Wars: The Old Republic customer service

GetHuman: So how would you sum up your experience for GetHuman's Star Wars: The Old Republic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman47214: stuck loading screen before character selection
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman47214: after I log in and click play it wont load so I can't literally click on the character I want to play, its just stuck I tried rebooting it didn't work.
GetHuman: Let's quantify your experience contacting Star Wars: The Old Republic. On a scale of 1 to 5, how easy is it go get help on a Star Wars: The Old Republic problem?
GetHuman47214: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman47214: I'd give them a five out of five on communication.
GetHuman: And what about Star Wars: The Old Republic's ability to quickly and effectively address your problem?
GetHuman47214: For that I would say five out of five.
GetHuman: And finally- any advice for other Star Wars: The Old Republic customers?
GetHuman47214: Call them early in the day or late. Don't forget any personal or account information you might need for Star Wars: The Old Republic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman47214 taken from his Star Wars: The Old Republic customer service problem that occurred on December 5th, 2017.

Star Wars: The Old Republic

5.00 of 5 stars | 16 reviews

GetHuman47214's Star Wars: The Old Republic Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Star Wars: The Old Republic, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Star Wars: The Old Republic in any way.

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