Star Wars: The Old Republic: wtf am i paying for here? seriously waited for...

A Star Wars: The Old Republic customer review by GetHuman user ~Sam from November 15th, 2017

Background on ~Sam's case

GetHuman: ~Sam - can you tell our other Star Wars: The Old Republic customers when your case took place?
~Sam: Yes I can. It was late at night, on November 7th.
GetHuman: Did you reach out to Star Wars: The Old Republic, and if so, how?
~Sam: I used the 855-345-2186 number I found for on the GetHuman Star Wars: The Old Republic customer phone number page I was on: Star Wars: The Old Republic Customer Service Phone Number
GetHuman: And which of these common Star Wars: The Old Republic customer issues best describes the reason you wanted to talk to them?
(Shows ~Sam a list of common Star Wars: The Old Republic problems)
~Sam: "Technical support" was why I was trying to call.

~Sam's review of Star Wars: The Old Republic customer service

GetHuman: So how would you sum up your experience for GetHuman's Star Wars: The Old Republic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sam: wtf am i paying for here? seriously waited for ** mins for them to tell me they cant unlock my account and that i would have to start and pay for another one.
GetHuman: Let's quantify your experience contacting Star Wars: The Old Republic. On a scale of 1 to 5, how easy is it go get help on a Star Wars: The Old Republic problem?
~Sam: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sam: I'd give them a five out of five on communication.
GetHuman: And what about Star Wars: The Old Republic's ability to quickly and effectively address your problem?
~Sam: For that I would say four out of five.
GetHuman: And finally- any advice for other Star Wars: The Old Republic customers?
~Sam: Call them early in the day or late. Don't forget any personal or account information you might need for Star Wars: The Old Republic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sam taken from his Star Wars: The Old Republic customer service problem that occurred on November 7th, 2017.

Star Wars: The Old Republic

5.00 of 5 stars | 16 reviews

~Sam's Star Wars: The Old Republic Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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