Startec Global Communications: Awful Customer Service! Very rude! Ineffective...
A Startec Global Communications customer review by GetHuman user ~Fareshare from November 6th, 2017
Background on ~Fareshare's case
GetHuman: ~Fareshare - can you tell our other Startec Global Communications customers when your case took place?
~Fareshare: Yes. It was morning, on October 27th.
GetHuman: Did you reach out to Startec Global Communications, and if so, how?
GetHuman: And which of these common Startec Global Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Fareshare a list of common Startec Global Communications problems)
~Fareshare: "Cancel service" was why I was trying to call.
~Fareshare's review of Startec Global Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Startec Global Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fareshare: Awful Customer Service! Very rude! Ineffective! Had to call twice since none of dial in codes worked for a week. I've been told that everything is working. However as soon as I disconected with Customer Service and tried to call out, it still didn't work. Represenative hang up on me few times... Very very poor customer service. Get with the rest of the world! Train your people!!!!
GetHuman: Let's quantify your experience contacting Startec Global Communications. On a scale of 1 to 5, how easy is it go get help on a Startec Global Communications problem?
~Fareshare: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fareshare: I'd give them a one out of five on communication.
GetHuman: And what about Startec Global Communications's ability to quickly and effectively address your problem?
~Fareshare: For that I would say one out of five.
GetHuman: And finally- any advice for other Startec Global Communications customers?
~Fareshare: Call them early in the day or late. Don't forget any personal or account information you might need for Startec Global Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fareshare taken from his Startec Global Communications customer service problem that occurred on October 27th, 2017.