Startec Global Communications: I was told that my credit card was for confirma...
A Startec Global Communications customer review by GetHuman user ~John from November 8th, 2017
Background on ~John's case
GetHuman: ~John - can you tell our other Startec Global Communications customers when your case took place?
~John: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Startec Global Communications, and if so, how?
GetHuman: And which of these common Startec Global Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~John a list of common Startec Global Communications problems)
~John: "Service problem" was why I was trying to call.
~John's review of Startec Global Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Startec Global Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John: I was told that my credit card was for confirmation purposes and then gave it to the rep which tried to charge my card $*** and then was told my card was not active. called my card company and was told someone tried to charge $***. i called back o tell them i was being charged $*** when the rep told me i would only be charged for usage and a $*.** a month service fee. then i complained and was hung up on. poor service and was straight out lied to would not recommend using this provider....and be sure to use a cash card to prevent fraudulent charges on your account.
GetHuman: Let's quantify your experience contacting Startec Global Communications. On a scale of 1 to 5, how easy is it go get help on a Startec Global Communications problem?
~John: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John: I'd give them a one out of five on communication.
GetHuman: And what about Startec Global Communications's ability to quickly and effectively address your problem?
~John: For that I would say one out of five.
GetHuman: And finally- any advice for other Startec Global Communications customers?
~John: Call them early in the day or late. Don't forget any personal or account information you might need for Startec Global Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John taken from his Startec Global Communications customer service problem that occurred on November 7th, 2017.