Startec Global Communications: I registered with Startec back in **** they cal...
A Startec Global Communications customer review by GetHuman user ~koplan from November 8th, 2017
Background on ~koplan's case
GetHuman: ~koplan - can you tell our other Startec Global Communications customers when your case took place?
~koplan: Yes I can. It was evening, on November 4th.
GetHuman: Did you reach out to Startec Global Communications, and if so, how?
GetHuman: And which of these common Startec Global Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~koplan a list of common Startec Global Communications problems)
~koplan: "Setup service" was why I was trying to call.
~koplan's review of Startec Global Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Startec Global Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~koplan: I registered with Startec back in **** they called me up if I want the service. Then I was using **** numbers for overseas. They offered me a No monthly fee service if I didn't use it there won't be any charge. It is like a **** number but they give you a local number. It went ok for a while then I start getting billed every month for $*.**, cell connect fee. When I call them (first you are getting rerouted to India or Pakistan which they have no clue our system our our deal) I try to explain the contract with the Startec in **** s*he has no clue what I am talking about. S*he says what else I can do for you. I said I would like to talk to manager then s*he hang up the phone. This happened *-* times. Luck enough I cancel the service I called Toronto office, no answer but you can leave a message, and somebody called and left a message and left their general number which connects you to India.
GetHuman: Let's quantify your experience contacting Startec Global Communications. On a scale of 1 to 5, how easy is it go get help on a Startec Global Communications problem?
~koplan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~koplan: I'd give them a one out of five on communication.
GetHuman: And what about Startec Global Communications's ability to quickly and effectively address your problem?
~koplan: For that I would say one out of five.
GetHuman: And finally- any advice for other Startec Global Communications customers?
~koplan: Call them early in the day or late. Don't forget any personal or account information you might need for Startec Global Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~koplan taken from his Startec Global Communications customer service problem that occurred on November 4th, 2017.