Startec Global Communications: They did not get my payment on time and decided...
A Startec Global Communications customer review by GetHuman user ~McRales from November 26th, 2017
Background on ~McRales's case
GetHuman: ~McRales - can you tell our other Startec Global Communications customers when your case took place?
~McRales: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Startec Global Communications, and if so, how?
GetHuman: And which of these common Startec Global Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~McRales a list of common Startec Global Communications problems)
~McRales: "Lower my bill" was why I was trying to call.
~McRales's review of Startec Global Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Startec Global Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~McRales: They did not get my payment on time and decided to intervene my line, so I called my family overseas and the call connected with a automatic menu at startec!. I spoke with a representative after waiting for * min and aleksandra was rude and useless, I requested speaking with a supervisor and she did not make it happen, just put me on hold, I waited for ** min...bad treatment and terrible policies
GetHuman: Let's quantify your experience contacting Startec Global Communications. On a scale of 1 to 5, how easy is it go get help on a Startec Global Communications problem?
~McRales: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~McRales: I'd give them a three out of five on communication.
GetHuman: And what about Startec Global Communications's ability to quickly and effectively address your problem?
~McRales: For that I would say one out of five.
GetHuman: And finally- any advice for other Startec Global Communications customers?
~McRales: Call them early in the day or late. Don't forget any personal or account information you might need for Startec Global Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~McRales taken from his Startec Global Communications customer service problem that occurred on November 22nd, 2017.