State Farm: I called this number to check on a claim that s...
A State Farm customer review by GetHuman user ~kelly billiot from November 4th, 2017
Background on ~kelly billiot's case
GetHuman: ~kelly billiot - can you tell our other State Farm customers when your case took place?
~kelly billiot: Yes. It was afternoon, on October 30th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~kelly billiot a list of common State Farm problems)
~kelly billiot: "Renew coverage" was why I was trying to call.
~kelly billiot's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kelly billiot: I called this number to check on a claim that someone was supposed to file. This was not the claims department so the woman gave me the correct number and then she offered to transfer me to someone with that department. Everything was very kind and quick.
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~kelly billiot: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kelly billiot: I'd give them a four out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~kelly billiot: For that I would say five out of five.
GetHuman: And finally- any advice for other State Farm customers?
~kelly billiot: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kelly billiot taken from his State Farm customer service problem that occurred on October 30th, 2017.