State Farm: my agents office was completely destroyes in th...
A State Farm customer review by GetHuman user GetHuman-197539 from November 16th, 2017
Background on GetHuman-197539's case
GetHuman: GetHuman-197539 - can you tell our other State Farm customers when your case took place?
GetHuman-197539: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197539 a list of common State Farm problems)
GetHuman-197539: "Renew coverage" was why I was trying to call.
GetHuman-197539's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197539: my agents office was completely destroyes in the tornado on may** in moore ok and the main office did not know anything about it.the entire country, i thought,is seeing all about it on cnn and such channels. better support for the agents and their staffs should be a priority in a disaster situation. the president is coming here and the main office does not know the agents office is completely gone?
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
GetHuman-197539: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197539: I'd give them a three out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
GetHuman-197539: For that I would say four out of five.
GetHuman: And finally- any advice for other State Farm customers?
GetHuman-197539: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197539 taken from his State Farm customer service problem that occurred on November 12th, 2017.