Steak and Shake: Andre the manager at the west Bloomington locat...
A Steak and Shake customer review by GetHuman user ~Tom from November 26th, 2017
Background on ~Tom's case
GetHuman: ~Tom - can you tell our other Steak and Shake customers when your case took place?
~Tom: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom a list of common Steak and Shake problems)
~Tom: "Overcharge/Strange charge" was why I was trying to call.
~Tom's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom: Andre the manager at the west Bloomington location violates health code standards by handling food with dirty hands. He is also rude and dismissive. Worst store they have in my opinion.**Here is what to expect...slow service given by people who do not even say please and thanks, cold, very expensive fast food, shrinking burger size (smaller than the bun now)surly managers and an uncaring senior management team.
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~Tom: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom: I'd give them a one out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~Tom: For that I would say three out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~Tom: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom taken from his Steak and Shake customer service problem that occurred on November 19th, 2017.