Steak and Shake: The table was wet. I had to ask the hostess to...
A Steak and Shake customer review by GetHuman user ~ParisTN from November 25th, 2017
Background on ~ParisTN's case
GetHuman: ~ParisTN - can you tell our other Steak and Shake customers when your case took place?
~ParisTN: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~ParisTN a list of common Steak and Shake problems)
~ParisTN: "Cancel a reservation" was why I was trying to call.
~ParisTN's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ParisTN: The table was wet. I had to ask the hostess to dry it. Our table was stuffed into the front door area. Very tight. The hostess did not tell me there was a difference in price between chicken or beef in the taco salad. Miriam A. (who was hard to find) was the waitress. She waited on a couple that came in after us. She brought our food, but no silver. I had to ask for napkins. She brought us some, but none for the people beside us so I gave them some of ours. Then I had to get up to get my own knife. My husband asked for some more water and she apparently forgot about it. As we were leaving he told her she forgot it and she said she would get him some then. No thanks. This is about the *th time we've gone to have lunch there, with service getting worse each time. I don't think we will be going there for quite awhile and can't in good conscience recommend the restaurant to our friends. Steak N Shake No: *******
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~ParisTN: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ParisTN: I'd give them a four out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~ParisTN: For that I would say one out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~ParisTN: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ParisTN taken from his Steak and Shake customer service problem that occurred on November 20th, 2017.