Steak and Shake: Took way to long to get seated. Then another...
A Steak and Shake customer review by GetHuman user ~Leannhulon from November 21st, 2017
Background on ~Leannhulon's case
GetHuman: ~Leannhulon - can you tell our other Steak and Shake customers when your case took place?
~Leannhulon: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~Leannhulon a list of common Steak and Shake problems)
~Leannhulon: "Delivery problem" was why I was trying to call.
~Leannhulon's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leannhulon: Took way to long to get seated. Then another ** minutes for our server to take our order. The restaurant was dirty and the bathrooms were disgusting. Food was less than par. Would not recommend nor do we ever plan on going back!!
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~Leannhulon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leannhulon: I'd give them a two out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~Leannhulon: For that I would say three out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~Leannhulon: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Leannhulon taken from his Steak and Shake customer service problem that occurred on November 14th, 2017.