Steam Software: My son's Steam account has been hacked. He rec...
A Steam Software customer review by GetHuman user ~GamerMom from November 26th, 2017
Background on ~GamerMom's case
GetHuman: ~GamerMom - can you tell our other Steam Software customers when your case took place?
~GamerMom: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Steam Software, and if so, how?
GetHuman: And which of these common Steam Software customer issues best describes the reason you wanted to talk to them?
(Shows ~GamerMom a list of common Steam Software problems)
~GamerMom: "Hacked Account" was why I was trying to call.
~GamerMom's review of Steam Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Steam Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GamerMom: My son's Steam account has been hacked. He received no emails that the account had been changed and cannot sign into support because they no longer have his account information. This is extremely poor service and bad form. I'm beginning to thinj the hacker is on the payroll.
GetHuman: Let's quantify your experience contacting Steam Software. On a scale of 1 to 5, how easy is it go get help on a Steam Software problem?
~GamerMom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GamerMom: I'd give them a one out of five on communication.
GetHuman: And what about Steam Software's ability to quickly and effectively address your problem?
~GamerMom: For that I would say three out of five.
GetHuman: And finally- any advice for other Steam Software customers?
~GamerMom: Call them early in the day or late. Don't forget any personal or account information you might need for Steam Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GamerMom taken from his Steam Software customer service problem that occurred on November 16th, 2017.