Straight Talk: Still waiting can't get a person on phone have...
A Straight Talk customer review by GetHuman user ~Cindy from November 15th, 2017
Background on ~Cindy's case
GetHuman: ~Cindy - can you tell our other Straight Talk customers when your case took place?
~Cindy: Sure. It was late at night, on November 8th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Cindy a list of common Straight Talk problems)
~Cindy: "Setup service" was why I was trying to call.
~Cindy's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cindy: Still waiting can't get a person on phone have tried for days and am always on hold! Customer service ***** I don't think there is anyone there and if there is and they are that busy there should be a way toleave a message or they should take our number back and return the call when they get done eating lunch,doing their nails or picking their noses. This is horrible I have had my phone for * years and the first time I have trouble I can't get the help I have been promised and pay for if someone doesn't come through soon very soon I will be switching
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Cindy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cindy: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Cindy: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Cindy: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cindy taken from his Straight Talk customer service problem that occurred on November 8th, 2017.