Straight Talk: Your rep said computer glitch and he had me on...
A Straight Talk customer review by GetHuman user ~Ralph Houshour from November 23rd, 2017
Background on ~Ralph Houshour's case
GetHuman: ~Ralph Houshour - can you tell our other Straight Talk customers when your case took place?
~Ralph Houshour: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Ralph Houshour a list of common Straight Talk problems)
~Ralph Houshour: "Change plan" was why I was trying to call.
~Ralph Houshour's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ralph Houshour: Your rep said computer glitch and he had me on hold for ** minutes and such a waste of my time.. i did not appreciate your service and reps that can not seem to figure out what they problem is.. I tried * times to buy a top up card on line and that is why I called in to see why. And your rep said a computer glitch.. I have things to get done and this is wrong by all means.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Ralph Houshour: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ralph Houshour: I'd give them a five out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Ralph Houshour: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Ralph Houshour: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ralph Houshour taken from his Straight Talk customer service problem that occurred on November 21st, 2017.